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🏪 Top Loss Stores
Click to filter tickets
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📊 DQS Breakdown
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🌍 Zones
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🏙️ Top Cities
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📋 Top Reasons
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| Ticket | Store | City | Zone | DQS | Severity | Value | Status | Created |
|---|---|---|---|---|---|---|---|---|
| Ticket | Store | City | DQS | Severity | Value | L1 Agent | Assigned |
|---|---|---|---|---|---|---|---|
| Ticket | Store | City | DQS | Severity | Value | QA Verdict | Assigned |
|---|---|---|---|---|---|---|---|
↩️ Tickets flagged for reversal are on hold. Open each ticket to process.
| Ticket | Store | City | Flagged By | Flagged At | Status | Action |
|---|---|---|---|---|---|---|
📞 Tickets marked No Response land here for follow-up. Re-attempt contact, then reopen to close, escalate, or mark No Response again.
| Ticket | Store | City | DQS | Severity | Value | L1 Agent | Last Attempt |
|---|---|---|---|---|---|---|---|
🛑 Tickets closed as confirmed fraud. Switch views to see ticket-level cases, store-level rollups, or employee-level (defaulter) history with disciplinary action tracking.
| Ticket | Store | City | Closed By | Fraud Value | Defaulters | Closed At |
|---|---|---|---|---|---|---|
| Signal | Type | Severity | Store | City | Staff | Value | Qty | Ticket |
|---|---|---|---|---|---|---|---|---|
👤 Staff ranked by flagged transaction volume per store
| # | Staff | Role | Store | City | Txn Count | Total Value | DQS Types |
|---|---|---|---|---|---|---|---|
🏆 Agent / QA / Investigator Performance
| Name | Role/Email | Closed | Txns | Escalations | →QA | →Invest | Fraud | Reversals |
|---|---|---|---|---|---|---|---|---|
| Click ↻ to load | ||||||||
⬆️ Upload Transactions
CSV or Excel. Fraud scan runs automatically after upload. Supported: .csv .xlsx .xls
📂
Click or drag file here
Transactions are deduped automatically
📞 Upload Store POCs
Export the "Final Sheet" tab from the Store POC Google Sheet as CSV, then upload here. Matches by Store Name and overwrites existing POC records for those stores. Run this whenever the sheet changes — there's no automatic daily sync since the sheet is restricted to Zepto accounts.
📋
Click or drag POC CSV here
Columns: Zone, City Name, Store Name, Tenant, DHM Name, DHM Email Id, DHM Phone Number, CLM Name, CLM Email, CLM Mobile No., …
📊 Current Storage Status
Free tier limit: 3GB total
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Tickets
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Transactions
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Signals
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Audit entries
🔄 Weekly Reset
Step 1: Download backup → Step 2: Erase data
Run this every week to keep storage within Fly.io free tier (3GB).
Always download the backup first — data cannot be recovered after erase.
1
Download full backup
Downloads all tickets, transactions, signals, audit log and staff signals as CSV files inside a ZIP.
Save this to your shared Drive folder before proceeding.
2
Erase live data
Permanently deletes all transactions, tickets, signals, ticket lines, reversals, staff signals and audit log.
This cannot be undone.
Config, users and POC details are preserved.
📋 Reset History
| Week ending | Tickets | Transactions | Erased at | Erased by |
|---|---|---|---|---|
| No resets yet | ||||
👥 Users & Permissions
| Role | Name | Cities | Stores | Zones | ||
|---|---|---|---|---|---|---|